Refund policy

At Cosmora, customer satisfaction is our priority. Please review our return and exchange policy below:

No Returns

We do not accept returns for any products once they have been delivered.

Exchange Policy (For Damaged Items Only)

If your product arrives damaged, you may request an exchange.
Exchange requests must be made within 48 hours of delivery.
To request an exchange, please contact us at 9351522088 with:
- Your order number
- A clear video of the damaged product
- A brief description of the issue

Important Notes

Exchanges are only offered for damaged items.
Requests made after 48 hours from delivery will not be accepted.
We do not offer cash refunds under any circumstances.

Thank you for shopping with Cosmora!

Frequently Asked Questions

Do you offer free shipping?

Yes, we provide free standard shipping on orders above 199

What is your refund policy?

We do not offer refunds. However, exchanges are available within 48 hours of purchase. If your product arrives damaged, please take a clear video of the item while unboxing and send it to us within the 48-hour window along with your order details. To be eligible for an exchange, the item must be unused and in its original packaging. Once we verify the issue, we’ll arrange an exchange as soon as possible.

How do i contact customer support

You can reach us via

email - cosmorajewels1@gmail.com

phone, WhatsApp - 9351522088

How can i track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use it to track your package on our website or the courier’s site.

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Refund policy

No Returns

Exchange Policy (For Damaged Items Only)

Important Notes

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Frequently Asked Questions